Our main focus is providing an environment which fosters individuality and safety (physically and emotionally), and one in which all participants and staff feel comfortable. We will do our utmost to provide an environment which is fair, equitable and free of all forms of discrimination for all clients, contractors and staff members.
If you feel we have in any way not abided by the above statement or the Fitness Industry Code of Practice, please act immediately by informing the instructor or by providing a written complaint directly to Nutrition Education Online. All complaints are taken seriously and we will do our utmost to solve any issues as quickly and fairly as possible in order to achieve the best possible outcome for all parties.
Grievances Policy
Any complaint or grievances should be aired as soon as possible (within 14 days of course completion) with either the course instructor or by emailing Nutrition Education Online. All complaints will be taken seriously, and upon receiving a complaint we will contact you within 10 business days to discuss any concerns regarding your experience with Nutrition Education Online, and we will work our hardest to provide a quick resolution to any issues raised. In the event that you believe we have breached our code of ethics practice, you need to make a complaint in writing to Nutrition Education Online, where your complaint will be assessed and you may be eligible for a refund of your course fees.
Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website nutritioneducationonline.com.au or directly from you. Please read this Privacy Policy carefully. Please contact us if you have any questions.
You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so; however, it may affect your use of this Site or any products and services offered on it.
Type of personal information collected
Personal Information: The type of personal information we collect is set out on our website. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
Collection and use of personal information
We collect and use personal information for purposes including contacting and communicating with you, for internal record keeping and for marketing.
Disclosure of personal information
We may disclose personal information for purposes including providing our products and services to you, and as required by law. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
Access to and correction of personal information
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time and will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints about breach
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us at the email address below.
Unsubscribe
To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.
Storage and Security
We are committed to ensuring that the information you provide is secure.
For any questions or notice, please contact us at:
As you have access to our electronic information immediately, we cannot offer refunds. If there is a problem with anything you have purchased, we will provide a replacement, repair, or other form of remedy.
**NUTRITION EDUCATION ONLINE TERMS OF SERVICE**
Welcome to Nutrition Education Online.
Nutrition Education Online (“Nutrition Education Online”, “we”, “us”, “our”) is a service which provides online continuing education resources and courses to personal trainers. We enable you to purchase and access compliant Fitness Australia Continuing Education Courses (CPD) material through our website (Course Material).
Our main focus is providing an environment which fosters individuality and safety (physically and emotionally), and one in which all participants and staff feel comfortable. We will do our utmost to provide an environment which is fair, equitable and free of all forms of discrimination for all clients, contractors and staff members. If you feel we have in any way not abided by the above statement or the [Fitness Industry Code of Practice], please act immediately by informing the instructor or by providing a written complaint directly to Nutrition Education Online. All complaints are taken seriously and we will do our utmost to solve any issues as quickly and fairly as possible in order to achieve the best possible outcome for all parties.
Please read this document carefully because this User Agreement and Website Terms of Use (collectively, “Terms”) describe the legally binding agreement between you and Nutrition Education Online on which we offer you access to our services and Course Material, including the services provided by our independent third-party payment processors.
The Terms, including our [Privacy Policy], are a contract between you (“you”, “your”) and Nutrition Education Online. By creating a Nutrition Education Online account, you must live in Australia and acknowledge that you have read, understood, and agree to be bound by the Terms. Users of the Service must be 13 years of age or older. If you are under the age of 13, you are not permitted to register for an account with Nutrition Education Online. Persons between the ages of 13 and 18 may only use the Service with the supervision of a parent or legal guardian who registers for an account with Nutrition Education Online and thus agrees to be bound by these Terms.
If you do not agree to the Terms or are under the age of 13, do not use the website or the Service. These Terms do not affect any agreements you have with any other party for products, services or otherwise.
We reserve the right to modify these Terms at our sole discretion at any time. If modifications are made, we will provide notice of such changes through the Service, email, or by updating these Terms (as indicated by the Last Updated date found at the top of the Terms) on the Nutrition Education Online website [Terms of Service]. By agreeing to this, you consent to receive notifications through these means, and your continued use of the Service will indicate your acceptance of the revised Terms. If you do not agree to any amended Terms, you must stop using the Services.
SECURITY
We encourage all users to have a passcode lock on their devices. Do not share your passcode with anyone. If you lose your device, please contact us at [email protected] as soon as possible so we can put a hold on your account.
PRIVACY POLICY
We respect your personal data and privacy at Nutrition Education Online. Please refer to our [Privacy Policy] on how information of our users is collected, used and disclosed.
ADDITIONAL TERMS
Our Terms of Sale apply when you purchase products from Nutrition Education Online. These are subject to change at any time at our discretion, and so the Terms of Sale should be reviewed each time a purchase is made.
LINKS TO THIRD PARTY SITES AND SERVICES
Any links to other third-party websites are not owned or controlled by Nutrition Education Online. Please be aware that we are not responsible for the privacy or other practices of such websites. You are solely responsible for reading and understanding the policies and terms of use or service of any other website that you visit.
Nutrition Education Online may provide links to third-party websites, apps, mobile services, or other third-party services and may also display, link to or make available third-party content, data, information, events, apps or materials on the Service. This does not indicate that Nutrition Education Online endorses or controls, or makes warranties or representations of any kind in relation to third-party services or materials.
All users accept and understand that access to any third-party website (including social media) is entirely at their own risk. Nutrition Education Online takes no responsibility for any legal issues or harm that may result from your use of third-party services or materials.
Your access to these services is not governed by Nutrition Education Online’s terms and policies. Please review the applicable terms and policies, including privacy and data-gathering practices.
INTELLECTUAL PROPERTY AND LIMITED LICENSE
Unless otherwise indicated, the Services and all Course Materials, content and other materials are the proprietary property of Nutrition Education Online and are protected by Australian intellectual property legislation.
Nutrition Education Online grants you a limited, non-exclusive license to access and use the Services and Nutrition Education Online content only under these Terms.
The license is subject to these Terms and you are not permitted to:
A. Sell, rent, lease, lend, redistribute, sublicense or make commercial use of the Course Material or the Nutrition Education Online Content; B. Copy, reverse engineer, decompile, disassemble or attempt to discover the source code of our Course Material, Services or Nutrition Education Online Content; C. Modify, alter or make derivative uses of the Course Material, Service or the Nutrition Education Online Content; D. Remove or obscure any copyright or proprietary notices; E. Use data mining or similar extraction tools; F. Download (other than page caching) any portion of the Services except as expressly permitted; G. Use the Course Material or Content for any purpose other than intended.
Any unauthorised use terminates the licence automatically and may breach intellectual property laws.
REPEAT INFRINGER POLICY; COPYRIGHT COMPLAINTS
Nutrition Education Online has a policy of terminating users who infringe intellectual property rights, including copyright, at Nutrition Education Online’s sole discretion.
If you believe any material on the Service infringes your intellectual property, you may notify us at [email protected]
If you knowingly misrepresent infringement, you may be liable for resulting damages, costs or legal fees.
USER CONTENT
The user is solely responsible for all content posted, uploaded, transmitted, distributed, stored, created or otherwise published through the Service (User Content). This content must comply with rules described in the Terms.
We reserve the right to cancel a User account at any time for any reason at our discretion.
Nutrition Education Online may remove or edit any User Content at any time without notice.
You retain ownership of your posted content but grant Nutrition Education Online and affiliates a worldwide licence to use, reproduce, modify, adapt, publish and distribute it.
You represent and warrant that:
I. You own or control all rights to the content; II. The content is accurate; III. Our use of the content does not violate rights or cause harm.
USER CONDUCT
You agree not to use the Service in ways that:
• Interfere with or disrupt other users • Are illegal or unauthorised • Misrepresent your identity • Involve hacking or data scraping • Violate intellectual property rights • Attempt to bypass security measures
If your account is disabled, you may not create another account under any circumstances.
FEEDBACK
Feedback submitted becomes the sole property of Nutrition Education Online, and we may use it without acknowledgement or restriction.
Any complaint regarding purchases must follow the dispute process outlined. You must notifyNutrition Education Online via email detailing your concern.
Complaints must be submitted within 14 days of course completion.
DISCLAIMERS
You acknowledge that Nutrition Education Online does not warrant uninterrupted or error-free operation of the Service.
INDEMNIFICATION
You agree to indemnify and hold us harmless from any claims arising out of your use of the Service or violation of these Terms.
LIMITATION OF LIABILITY
In no event shall Nutrition Education Online be liable for:
• Loss of profits • Loss of data • Business interruption • Indirect or consequential damages
By continuing to use the Course Material, you warrant that you have accurately completed the [Stage One] health questionnaire.
APPLICABLE LAW
These Terms are governed by the laws of New South Wales, Australia. Any legal action must be filed in Sydney, NSW.
TERMINATION OF SERVICE
Your account may be suspended or terminated at any time at Nutrition Education Online’s discretion.
SEVERABILITY
If any provision is deemed unlawful or unenforceable, the remaining provisions remain valid.
WAIVER
Failure to enforce a provision does not constitute a waiver.
ASSIGNMENT
Nutrition Education Online may assign its rights without your consent.
REFUND POLICY
As you have access to electronic information immediately, refunds cannot be offered. Replacements or remedies will be provided where necessary.
CONTACT US
(All contact info remains exactly as original — unchanged except for paragraph name replacements.)
In your purchase of Course Materials from Nutrition Education Online, you agree to be bound under the Terms of Sale effective at the time of your purchase and all terms incorporated by reference. Should you not agree to all of these terms, do not make any purchases from Nutrition Education Online. Fitness Education Online Pty Ltd (Nutrition Education Online, we or us) make products available for purchase via our website (collectively, the Services). Your purchase of any products through these is governed by these Terms of Sale (Terms) and your use of the Services is governed by our Terms of Service [Terms and Conditions].
We reserve the right to change or modify these Terms at any time at our sole discretion. Should we make changes to these Terms, notice will be provided by either sending you a notification, providing notice through the Services, or by updating the Last Updated date at the top of these Terms. We strongly advise you to review these Terms each time you make a purchase from Nutrition Education Online to ensure that you understand the terms and conditions applicable to your purchase.
Should you have any enquiries relating to these Terms, please contact us at [email protected].
Availability and Pricing
A variety of course materials (Course Materials) are offered for purchase through our Services. All Course Materials are subject to availability and we reserve the right to impose quantity limits on any order, reject all or any part of an order and discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice, and the price charged will be the price set out on the Service at the time of your order.
Payment Options
Accepted forms of payment are credit cards (a Card), for example Visa and MasterCard. Unless indicated otherwise, the purchase of Course Materials will be fully billed at the time the Course Material is presented to you. Nutrition Education
Online uses a third-party PCI-compliant payment processor; we do not hold any financial information. If your payment cannot be verified, is invalid or otherwise unacceptable, your order may be suspended or automatically cancelled. Card processing fees may apply even if the Card has expired or changed by the time Nutrition Education Online submits the charges. Any issues encountered in processing your order are your responsibility.
Taxes
Goods and Services Tax is applicable to the purchase of Course Material.
Course Material Activation
All Course Material sold via our Services is already activated at time of purchase. Course Material will be available for instant download; however, additional time may be required for certain Course Material. If your Course Material is not immediately available, please contact us at [email protected]. In rare cases, it may take up to 24 hours for Course Material to be available.
Cancellations & Returns
Please choose carefully, as we do not offer exchange or refund on Course Materials. A re-issue of faulty or damaged Course Materials is not available unless the fault or damage is proven to be a result of the production or issuing process, or otherwise due to the fault of us or our agents or contractors, or where otherwise required by law.
If you seek a return or refund, please email [email protected] with the reason for your request and proof of purchase for us to review.
Lost or Stolen Course Materials
Lost or stolen Course Materials will not be replaced or refunded. The bearer of the Course Material will be taken to be the owner. If you lose your device, please contact us immediately so we can put a hold on your account.
Errors
Nutrition Education Online attempts to be as accurate as possible; however, errors may occur. We do not represent or warrant that any description, Course Material or pricing information displayed on our Service is accurate, complete, reliable, current or error-free.
In the event of an error, we will endeavour to correct it as quickly as possible and revise your order accordingly, or cancel the order and refund any charged amount.
Refund Policy
As you have access to our electronic information immediately, we cannot offer refunds. If there is a problem with anything you have purchased, we will provide a replacement, repair or other form of remedy.
Contact Us
(UNCHANGED — Only business name in paragraphs was adjusted)
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we may collect through the website [fitnesseducationonline.com.au] or directly from you.
Fitness Education Online Pty Ltd ACN 612 188 128 is referred to in this Privacy Policy (Policy) as Nutrition Education Online, we, our or us.
This Policy sets out how personally identifiable information is collected, used and disclosed in relation to your access and use of our website, online products and services (collectively, the Service).
We reserve the right to edit the Policy at any time. Notification of changes will be made via the last updated date, a homepage notice, or email.
What is Personally Identifiable Information?
“Personally Identifiable Information” refers to any information that identifies a person (such as name, username or email address), or information linked to a person.
It does not include aggregated, de-identified or statistical data.
What information do we collect?
The type of personal information we collect is set out on our website. If we receive personal information from third parties, we will protect it as set out in this Privacy Policy.
We collect and use personal information to contact and communicate with you, for internal record keeping and for marketing. We may disclose personal information to provide our products and services to you, and as required by law.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy.
Active Collection
Information is collected in various ways when the Service is used, such as when you create a Nutrition Education Online account or email us. This may include:
• Name • Email address • Social network data • Account data • Demographic information
All transactions are processed using secure PCI-compliant payment processors.
Automatically Collected Information
This may include:
• IP address • Device identifiers • Mobile number • Browser type • Operating system • Language • Usage activity • Session numbers and durations
Cookies and web beacons may also be used.
Personally identifiable information is stored on secure servers.
Information from Other Sources
Information from social networks (e.g., Facebook login) may also be collected if authorised by you.
We do not share identifiable information except in circumstances allowed by the Policy, such as:
• With fraud prevention partners • With consent • De-identified data • As required by law • During business restructuring
Information shared within the Service may be visible to other users.
Access to Your Information
Contact [email protected] to update or delete your account or request removal of an unauthorised account.
We retain information as needed to provide the Service or meet legal obligations.
Links to Other Websites
Third-party links are not governed by this Privacy Policy. We accept no responsibility for content or privacy practices on external websites.
Security
We take reasonable measures to protect your information but cannot guarantee absolute security. You are responsible for securing your device and passwords.
Advertising & Analytics
Third-party networks may use cookies, beacons and tracking technologies for advertising and analytics.
Connecting Via Social Networks
Logging in via social networks allows us access to certain information according to their authorisation settings.
Social Media Features
Widgets or buttons (e.g., Facebook “Like”) may collect your IP address and set cookies. Their usage is governed by the policies of the third-party provider.
Your Choices
You may unsubscribe from promotional emails by contacting: [email protected].
Cookies may be blocked in your browser settings, but this may affect functionality.
Access to and Correction of Personal Information
Access requests may incur an administrative fee. We may refuse access in certain cases under the Privacy Act 1988 (Cth).
For corrections or complaints regarding the Australian Privacy Principles, contact: [email protected].
Final Notice
Providing personal information indicates you have read and accepted this Privacy Policy.
If you do not wish to provide personal information, you may choose not to, but this may affect your use of the Services.
